We want AskZiwei to feel fair and simple. This policy explains when refunds are available.
AskZiwei is pay per use: you top up a one-time credit balance and spend it as you go — one question, a full chart deep-dive, or a family compatibility chart. Credits never expire. Credit already spent on a reading is generally non-refundable, except where the reading was not delivered or a technical issue prevented access; unspent credit can be refunded on request, unless the law requires otherwise. Only the amount actually paid is refunded — bonus credit granted with a top-up is not. Your balance is displayed in coins (1 unit = 1 coin); coins are your top-up balance, and any unspent portion can be refunded to the original payment method for the amount actually paid.
Plus and Pro subscriptions are no longer sold and no new subscriptions are accepted. If you purchased one before October 3, 2026, this clause is your basis for refunds: your purchase is governed by the terms that were in effect at the time of purchase — including the 7-day money-back guarantee on Plus and Pro — and your existing access remains valid until it expires.
If you were charged in error, contact us and we will review the issue promptly.
Email [email protected] with your purchase email, date, and a short explanation of the issue.
Approved refunds are issued to the original payment method whenever possible.